Terms

Last updated: 1 October 2026

These terms apply when you book an accessibility review with us. They are for businesses, not consumers. When you accept a quote, you accept these terms. If the quote and these terms say different things, the quote wins.

1. Who we are

In The Clear is run by a sole trader registered in Serbia. In these terms, "we" and "us" means In The Clear, and "you" means the business that accepts our quote.

2. What a review is

• We evaluate your website against the Web Content Accessibility Guidelines (WCAG) 2.2, level AA. We follow the W3C's evaluation method, WCAG-EM.
• We check a sample of pages and key journeys, not every page. The quote describes the scope. The report lists the exact sample.
• We test on the browsers, devices and assistive technologies named in the quote. Results apply to those setups only.
• For each issue we find, the report says where we found it, who it affects and how it could be fixed. Each issue lists the pages in the sample where we found it. It does not list every place on your site where the issue may occur.
• The report shows how the sample did on the dates we tested. Changes made after those dates are not covered.

3. What a review is not

• Not a guarantee. A review is based on a sample, so it cannot find every accessibility issue. Parts of your site outside the sample may have issues that are not in the report.
• Not a certificate. We do not certify your site, and the report does not state that your site conforms to WCAG or complies with the European Accessibility Act.
• Not legal advice. Whether and how the European Accessibility Act or national law applies to you is for you and your legal advisers to decide. The Act and the European standard EN 301 549 contain requirements beyond the WCAG criteria we test.
• Not a fix. We tell you what to fix. Your own team or developer does the work. Our fix suggestions are examples. Other solutions can be just as good, and we cannot guarantee that a suggested fix will pass.
• Third-party parts. We test tools from other companies, such as chat widgets, cookie banners or payment pages, as they appeared on the test dates. Their vendors can change them at any time, and fixing them may depend on the vendor.

4. How we test

We combine automated tools with hands-on checks using keyboards, screen readers, zoom and mobile devices. Some of the software we use is AI-based. It helps us scan pages, sort results and draft text. We review what goes into the report. Automated and AI-based tools can miss issues or report issues that are not there, which is why we check their results. This does not change what is said in section 3: a review cannot find every issue.

5. What we need from you

• The questionnaire filled in before we start.
• A test account, if a login area is in scope. Please create it with made-up details, not a real customer's.
• A way to test checkouts, bookings or forms without real payments or real orders. This can be a test mode, a staging site, or an agreement that we stop before payment.
• A heads-up before any big change to the site while we are testing.
• A contact person who can answer questions within a few working days.

If we do not get these in time, we may need to move the delivery date. We will tell you as soon as we see that.

6. Your permission to test

By accepting the quote, you confirm that you own or control the websites in scope, or have permission from whoever does, and that we may test them as described in the quote. If a site is hosted or run by someone else, such as a platform or agency, it is up to you to arrange their permission.

Our testing is like normal use by a visitor. We do not do security testing, load testing or anything meant to break the site. We do not place real orders or make real payments unless you ask us to in writing.

7. Retest

• A retest is included if the quote says so. Otherwise you can add it.
• A retest checks the issues in the report, by their ID, on the same setups. Each issue is marked fixed, partly fixed or not fixed. It is not a new review of the whole sample.
• You can book the retest any time within 3 months of the report date. After that, or for another round, we send a new quote.

8. Price and payment

• The price is the fixed price in the quote. It changes only if we both agree to change the scope.
• A quote is valid for 30 days.
• Prices do not include VAT. For VAT-registered businesses in the EU, we do not charge Serbian VAT. You account for the VAT in your own country under the reverse-charge rule. Please give us your VAT number before we invoice.
• We send the invoice when we deliver the report. Please pay within 14 days of the invoice date.
• If an invoice is not paid on time, we may charge statutory default interest under Serbian law and pause any retest until it is paid.

9. Changes, rescheduling and cancelling

• Scope changes. If you want to add pages, features or languages after accepting, we send an updated quote first. We do not start extra work without your OK.
• Rescheduling. You can move the start date once for free if you tell us at least 5 working days before the start.
• Cancelling before we start. Free.
• Cancelling after we start. You pay for the work done up to that point, at a share of the fixed price that matches the work done, and at most 50% of the price. We send you what we have so far.
• If we have to cancel. You pay nothing, and we tell you as soon as possible.

10. The report and who may use it

• Once you have paid, you may use, copy and share the report inside your organisation and with the people who help you fix your site, such as your developer, agency or platform vendor.
• You may use the results in your own accessibility statement. Please do not publish the report itself or say that In The Clear has certified or approved your site.
• The report is prepared for you only. Others may not rely on it without our written permission.
• We keep the copyright in the report, our templates and our methods. You own your website and its content, including what appears in screenshots of it.

11. Confidentiality

We keep everything we learn about your business during a review confidential. This includes your report, test accounts, staging sites and anything that is not public. We only share it with service providers we need to do the work, under the same duty of confidence. We do not name you as a client without your written permission.

This does not apply to information that is already public, that we already had, or that the law requires us to disclose. The duty continues after the review ends.

12. Personal data we see while testing

Our review is about how your site works, not about the people who use it. Still, while testing we may see personal data on your site, for example in a test account, a customer review or a staging copy. For that data, you are the controller and we are your processor under the GDPR. We will:

• only use it to carry out the review you asked for, following your instructions in the quote and these terms;
• avoid collecting it where we can. We use made-up details, and we crop or blur screenshots that show other people's data before they go into the report;
• keep it confidential and secure, with access limited to us;
• use other service providers (sub-processors) only under written terms that protect the data in the same way. These include our hosting, storage, email and software tools, some of which are based outside the EU. You agree to these in general. Ask us for the current list, and we will tell you before we add a new one so you can object;
• help you answer requests from data subjects and the authorities, and tell you without undue delay if we become aware of a data breach that affects your data;
• delete test account details and working files with personal data within 30 days after the review ends, unless the law requires us to keep them. Ask us to delete them sooner at any time;
• give you the information you need to check that we keep to this section.

We are based in Serbia, which is outside the EU. Where the GDPR requires it, the European Commission's standard contractual clauses for transfers from a controller to a processor (Module Two) apply between you and us and form part of these terms. If you want a signed copy with the details filled in, ask us.

Our privacy policy explains how we handle the contact details of the people we work with.

13. Liability

• Our total liability for a review is limited to the price you paid for that review.
• We are not liable for indirect or consequential loss, such as lost profit, lost revenue, fines, penalties or claims from third parties, including claims that your site does not meet accessibility law.
• These limits do not apply where the law does not allow them, such as for damage caused on purpose or by gross negligence.
• If you think something in the report is wrong, tell us within 30 days of delivery. We will check it and correct the report if needed, at no cost.

14. Events outside our control

We are not responsible for delays caused by events outside our reasonable control. Examples are illness, power or internet outages, a failure of a service we depend on, or your site being unavailable. We will tell you as soon as we can and agree a new date with you. If the delay lasts more than 30 days, either of us may cancel, and you pay only for work already done.

15. Law and disputes

• These terms and every review under them are governed by the law of Serbia.
• If we disagree about something, we first try to solve it by talking. Either of us can start this by email.
• If that does not work within 30 days, the competent court in Belgrade, Serbia, decides. We may also bring a claim for an unpaid invoice before the courts where your business is based.

16. Other things

• Whole agreement. The quote and these terms are the whole agreement between us about the review. They replace earlier emails or conversations about it. Your own purchase terms do not apply unless we agree to them in writing.
• Changes to these terms. We may update these terms. The version that applies is the one linked from your quote when you accepted it.
• If one part fails. If a court finds part of these terms invalid, the rest still applies.
• Language. These terms are in English. If they are translated, the English version wins.
• Questions. Email hello@getintheclear.com.